1. The Online Services simplify the use and the update of your Mailing System.

    Online Services features and capabilities include:

    • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses.
    • Rate Updates: maintain current postal rates with automatic, electronic, convenient downloads into your Mailing System (see Options and Updates)
    • Ink alerts: never run out of ink again! The online server monitors your mailing machine ink supply and e-mails an alert notification when it is time to re-order.
    • Remote diagnostics and technical support: experienced technical professionals analyze your mailing machine's error logs, diagnose your mailing machine before an on-site service visit and your system software can be updated remotely, reducing service delays.
    • Slogan download: order a new ad-die and get it downloaded via Online Services server directly to your Mailing System.

    Your Mailing System connects to Online Services server via the same network connection you use to add postage to your meter.

    All connections are secure, and data is maintained under strict privacy policies.

Date created:
03/12/2014 22:32:25
Last updated:
11/21/2017 08:54:43


  1. Front matter
  2. Read this First
    1. What you will find in this Manual
      1. Symbols
      2. Glossary
    2. Safety Requirements
      1. Power Connection
      2. Compliance
        1. Energy Star compliance
        2. Environmental compliance
      3. General Safety
      4. LAN Connections
        1. Plugging the right jack in the right socket
      5. Disconnecting your Mailing System
        1. How to Disconnect your Mailing System
  3. Meet Your Mailing System
    1. System Layout
      1. Mailing System overview
      2. Inside the system base
    2. Accessories
      1. USB Keyboard (option)
        1. Usage
        2. Keyboard use
        3. Touchpad use
      2. Report Printer (option)
      3. Barcode Scanner (option)
    3. Control Panel Features
      1. Display Areas
      2. Keys and Shortcuts
      3. Keypad Use
    4. Connections
      1. Connectors
        1. Base Connectors
        2. Dynamic Scale Connectors
      2. Connection Diagram
        1. Detail of connections
        2. Power connectors
    5. Power Management
      1. Energy Star® Compliance
      2. Sleep Mode
        1. How to Turn the Mailing System to Sleep Mode
      3. OFF Mode
        1. How to Turn the Mailing System to OFF Mode
  4. Processing Mail
    1. Choosing a Type of Stamp
      1. Customizing Your Stamp
        1. Home Screen and Configuration Menu
      2. Type of Process and Type of Stamp
    2. Preparing and Starting your Work Session
      1. Preparation steps
      2. Sorting Mail by Type and Task
        1. How to Sort Mail
      3. Turning On Your System and Starting a Work Session
        1. How to Log in and Start a Work Session
        2. To find an account
        3. Accounting information
      4. Selecting the Type of Stamp
        1. How to Change the Current 'Type of Stamp'
      5. Frequently Asked Questions
      6. Using the Feeder
        1. How to Use the Feeder
    3. Printing [Standard] Mail
      1. In Processing [Standard] Mail Section
      2. Applying Postage for [Standard] Mail
        1. Postage for [Standard] Mail
        2. Setting an Imprint Memory for [Standard] Mail
        3. Processing [Standard] Mail
    4. Printing Incoming Mail with [Received] Mode
      1. In [Received] Mode Section
      2. Setting [Received] Mode printing
        1. How to Set [Received] Mode printing
      3. Processing [Received] Mail
        1. How to Process [Received] Mail
    5. Running [No Printing] Mail
      1. In Running [No Printing] Section
      2. Setting [No Printing] Mail processing
        1. How to Set [No Printing] Mail processing
      3. Processing [No Printing] Mail
        1. How to Process Mail [No Printing] Mail
    6. Settings Details
      1. Changing the Current Account
        1. How to Change Account
        2. Using Barcode Scanner to Change of Account
      2. Selecting a Rate
        1. How to Select a Rate
        2. Using the Rate Wizard
        3. Rate Wizard screens
        4. Using Rate History
        5. How to Use Rate History
      3. Choosing a Weighing Type
        1. Weighing modes
        2. Details on the Weighing Modes
        3. Changing the Weighing Type
        4. How to Change the Weighing Type
      4. Entering Weight Manually
        1. How to Enter the Weight Manually
      5. Configuring the Stamp
        1. Navigating in the Stamp Settings
        2. Advancing or Omitting the Date
        3. How to Change the Date
        4. How to Add (or Cancel) a Text on the Stamp
        5. Moving the Stamp (Print Offset)
        6. How to Move the Stamp (Print Offset)
      6. Using Imprint Memories
        1. How to Use an Imprint Memory
      7. Using the Sealing Function
        1. Mixed-Size Feeder Sealer
        2. How to Turn the Sealer On/Off
    7. Advanced Operations
      1. Emergency Stop
        1. How to Enable an Emergency Stop
      2. Using Batch Counters
        1. How to Reset Batch Counters
      3. Piece Counting
        1. How to Count Mail pieces by Weighing
      4. Filling the Label Dispenser
        1. How to Fill the Automatic Label Dispenser
  5. Money Operations
    1. Overview
      1. The Postal Security Device (PSD) — Postage Meter
      2. Managing Funds
      3. Tracking Funds
    2. Hantera portokredit
      1. Checking Funds
        1. How to Check the PSD (Meter) Funds
      2. Adding Funds
        1. How to Add Funds to the PSD (Meter)
    3. Unlocking the PSD (Postal Inspection)
      1. Manual Call
      2. How to Unlock the PSD
  6. Managing Accounts and Assigning Rights
    1. Accounting and Assigning Rights Overview
      1. Postage Tracking and Access Control
      2. The Accounts Function
      3. Accounts from the User's Perspective
      4. The Access Control Function
    2. Selecting an 'Account Mode'
      1. Introducing the 'Account Modes'
      2. 'Account Modes' table
    3. Guidelines to Setup an Account
      1. Setting up 'No Accounts'
        1. Implementing 'No Account'
        2. 'No Accounts' Management Menu
      2. Setting up 'No Accounts, with Access Control'
        1. Implementing 'No Account with Access Control'
        2. 'No Accounts, with Access Control' Management Menu
        3. How to Change a Shared PIN Code
      3. Setting up 'Accounts'
        1. Implementing the 'Accounts' mode
        2. 'Accounts' Mode Management Menu
      4. Setting up 'Accounts, with Access control'
        1. Implementing 'Account with Access Control'
        2. 'Accounts, with Access Control' Management Menu
      5. Setting up 'Remote Account Management'
        1. Implementing 'Remote Account Management'
    4. Selecting an Account Mode
      1. How to Display and Change the Account Mode
    5. Managing Accounts
      1. Selecting an Account Mode
      2. Creating an Account Structure
      3. Account Information
        1. Number of accounts
        2. Account summary
        3. Naming limitation
        4. Additional information
      4. Group Settings
      5. Group Management
        1. Creating groups
        2. How to Create a Group or a Subgroup
        3. Editing Groups
        4. How to View/Edit a Group or a Subgroup
        5. Activating Groups
        6. How to Activate / Deactivate a Group
        7. Deleting Groups
        8. How to Delete a Group or a Subgroup
      6. Account Management
        1. Creating Accounts
        2. How to Create an Account
        3. Editing Accounts
        4. How to View / Edit Account Information
        5. Activating Accounts
        6. How to Activate / Deactivate an Account
        7. Deleting Accounts
        8. How to Delete an Account
      7. Importing/Exporting Account Lists
        1. Exporting an Account List
        2. How to Export an Account List
        3. Importing Account List
        4. How to Import Accounts
    6. Managing Operators
      1. Operator Options
      2. Operator Management
        1. Creating Operators
        2. How to Create an Operator
        3. Modifying Operators
        4. How to Modify an Existing Operator
        5. Assigning Accounts to Operators
        6. How to Assign Accounts to an Operator
        7. Activating Operators
        8. How to Activate / Deactivate an Operator
        9. Deleting Operators
        10. How to Delete an Operator
    7. Advanced Reporting Functions
      1. Account Management Enhancements
        1. Adding Budgets to Accounts
        2. Applying Surcharges to Accounts
        3. Additional information
      2. Budget and Surcharge Preferences
        1. Global Preferences
        2. Budget Preferences
        3. Surcharge Preferences
      3. Setting-up the Budgets and Surcharges
        1. How to Activate/Deactivate Budgets and Surcharges
        2. How to Modify the Period or Start the Day of Budgets
  7. Reports
    1. Reports Overview
      1. List of Reports
    2. Generating a Report
      1. How to Generate a Report (as a User)
      2. How to Generate a Report (as Supervisor)
    3. Counter Data
      1. Batch Data Report
      2. Received Batch Data
    4. Postage Data
      1. Daily Usage Report
      2. Monthly Usage Report
      3. Operational Permit
    5. Funds Data
      1. Funds Summary Report
      2. Adding Postage Report
    6. Account Data
      1. Account Report
        1. How to Generate the Account Report
      2. Single Account Report
      3. Multi Account Report
      4. Operator List Report
        1. How to Generate the Operator List Report
    7. System Data
      1. Machine Configuration Report
      2. Base errors
      3. Meter errors
      4. IP Configuration Report
        1. How to Generate a IP Configuration Report
      5. Proxy Configuration Report
        1. How to Generate a Proxy Configuration Report
    8. Advanced Reporting Reports
      1. Budget Consumption Report
      2. Operator Activity Report
      3. Machine Activity Report
  8. Online Services
    1. Online Services Overview
    2. Connecting to Online Services
      1. Automatic calls
        1. Automatic calls
      2. Manual Calls
        1. How to Call Online Services Manually (as a User)
        2. How to Call Online Services Manually (as Supervisor)
      3. Synchronize Call
      4. Testing the Connection to Online Services
        1. How to Test the Connection to Online Services
    3. Uploading Statistics
      1. How to Upload Report Data to the Online Services Server
    4. System Online Services
      1. Ink Management Service
      2. Rate Protection
      3. Account level
  9. Configuring your Mailing System
    1. Settings Overview
      1. User Settings
      2. Supervisor Settings
    2. Logging Supervisor
      1. Log in as supervisor
        1. How to Log in as Supervisor
      2. Exiting the Supervisor Mode
        1. How to Exit the Supervisor Mode
    3. Display Language
      1. How to Change
      2. Setting Default Display Language
      3. Default language
    4. Enable/Disable Sounds
      1. Enable/Disable the Beeps
      2. Default System Beeps
      3. How to Change the Beeps by Default
    5. Display Settings
      1. How to Adjust the Display Contrast
      2. Set Default Contrast
      3. How to Change the Display Contrast by Default
    6. System Time-outs and Settings
      1. System Time-outs
        1. How to Adjust the Time-outs
        2. Setting Default Time-Outs
        3. How to Change System Time-Outs
    7. Weighing Settings
      1. Default Weighing Type
        1. How to Change the Default Weighing Type
      2. Weighing Platform Automatic Selection
        1. How to Activate the Automatic Weight Detection on the WP
        2. How to De-activate the Automatic Weight Detection on the WP
      3. Zeroing the Weighing Platform
        1. How to Zero the Weighing Platform
        2. How to Tare the Weighing Platform (as a User)
        3. How to Rezero the Weighing Platform
      4. Checking on Zero Weight
        1. How to activate / de-activate Checking On Zero Weight
      5. Dynamic Scale High Accuracy Mode
        1. How to Set Dynamic Scale High Accuracy Mode
      6. GEO Code
        1. Changing GEO code
        2. How to Change the GEO Code
        3. Geodesic
        4. Geodesic codes
    8. Postage Imprint Default Settings
      1. Stamp Default Settings
        1. Changing the Default Postage Rate
        2. How to Change the Default Rate
        3. Changing the Default Text
        4. How to Change the Default Text
        5. Changing the Default Ad Die
        6. How to Change the Default Ad Die
      2. Automatic Date Advance
        1. How to Set the Automatic Date Advance Time
      3. Printing Offset
        1. How to Set the Default Printing Offset
    9. Imprint Memories
      1. Standard Stamp Imprint Memory
      2. PPI Stamp Imprint Memory
      3. Managing Imprint Memories
      4. How to Create an Imprint Memory
      5. How to Edit / Modify an Imprint Memory
      6. How to Delete an Imprint Memory
    10. Default Sealing Mode
      1. How to Set the Default Sealing Mode
      2. Changing the Current Sealing Mode
      3. How Set the Current Sealing Mode
    11. Connection Settings
      1. Connection to the Postal Services or Online Services
        1. How to Set the Postage/E-Services Connection
      2. Analog Telephone Line and Modem Settings
      3. LAN Settings
        1. How to Set LAN (High-speed Internet) Parameters
    12. Time and Date Management
      1. Daylight Savings Time Transitions
      2. Time and Date Setup
        1. How to Check/Adjust the Machine Time and Date
  10. Options and Updates
    1. Options and Updates Process
      1. How to Access the Options and Updates Menu
    2. Using the Mailbox
      1. How to Read Messages (as a User)
      2. How to Read Messages (as Supervisor)
      3. How to Delete Messages (as a User)
      4. How to Delete Messages (as Supervisor)
    3. Managing Options
      1. Consulting the Option List
        1. How to Display the Options
      2. Activating New Options
        1. How to Load New Options
    4. Managing Custom Text Messages
      1. The List of Custom Text Messages
      2. How to Display the List of Text Messages
      3. Editing Text
      4. How to Add a New Text Message
      5. How to Modify or Delete a Text Message
    5. Managing Ad Die
      1. Managing Ad Die
      2. Displaying the List of Ad Dies
        1. How to Display the List of Ad Dies
      3. Modifying the List of Ad Dies
        1. How to Modify or Delete an Ad Die
      4. Downloading New Ad Dies
        1. How to Download New Ad Dies
    6. Managing Postal Rates
      1. Displaying Rate Tables
      2. How to Check your Rate Updates
      3. Downloading New Postal Rates
      4. How to Download New Postal Rates
  11. Maintaining your Mailing System
    1. Maintaining the Ink Cartridge
      1. About the Ink Cartridge
      2. Ink Cartridge Maintenance
      3. Displaying Ink Level and Cartridge Data
        1. How to Display Ink Level and Cartridge Data (as a User)
        2. How to Display Ink Level and Cartridge Data (as Supervisor)
      4. Setting the Headset Alignment
        1. How to Align the Print Heads
      5. Cleaning the Print Heads
        1. How to Clean the Print Heads Automatically (as a User)
        2. How to Clean the Print Heads Automatically (as Supervisor)
      6. Wiper Process
        1. How to Implement Wiper Process
      7. Manual Cleaning
        1. How to Clean the Print Heads Manually
      8. Changing the Ink Cartridge
        1. How to Change the Ink Cartridge
    2. Filling and Adjusting the Feeder Sealer
      1. Filling the Sealer Bottle
        1. How to Fill the Sealer Bottle
      2. Adjusting the Sealing Water Flow
        1. How to Adjust the Sealing Water Flow
    3. Cleaning the Mail Path
      1. Cleaning Brushes and Sponge of the Sealer
        1. How to Clean the Brushes and Sponge (Sealer)
      2. Cleaning the Feeder Belts and Rollers
        1. How to Clean the Feeder Belts and Rollers
      3. Cleaning Mail Path Sensors
        1. How to Clean the Mail Path Sensors
    4. Touchscreen Calibration
      1. How to Calibrate the Touchscreen
    5. Maintenance Processes
      1. Running the Installation Wizard
        1. How to Run the Installation Wizard
        2. Additional information
  12. Troubleshooting
    1. Paper Jamming
      1. Base Jamming
        1. How to Clear Mail Jammed in the Base
      2. Mixed-Size Feeder Jamming
        1. How to Clear Mail Jammed in the Mixed-Size Feeder
      3. Dynamic Scale Jamming
        1. How to Remove Mail Jammed in the Dynamic Scale
    2. Label Jamming
      1. A Label is Jammed in the Base
        1. How to Clear a Label Jammed in the Base
    3. Weighing Problems
      1. The Weighing Device does not Weigh Properly
    4. Diagnostics and System Data
      1. Diagnostics
        1. How to Access Diagnostic Data
      2. System Data
        1. How to Display Software Data
        2. How to Display Hardware Data
        3. How to Display the Event Lists
        4. How to Display the Machine Counters
  13. Specifications
    1. Mail Specifications
      1. Envelope Dimensions
        1. Minimum Envelope Thickness
        2. Label dimensions (pre-cut and self-adhesive)
      2. With the Feeder
        1. Weight range
        2. Additional information
      3. Envelope Thickness
        1. Envelope Weight
    2. Recommended Operating Conditions
      1. Temperature and Relative Humidity
      2. Weighing accuracy
      3. Dynamic Scale Environment
    3. Operating Specifications
      1. Dynamic Scale Range
      2. Dynamic Scale Speed
      3. Accounts
      4. Operators