1. Remote Assistant allows the machine's PC to be remotely accessed by an engineer using TeamViewer. This can help with diagnosing problems.

    1. To use Remote Assistant, contact your local support specialist, then start Remote Assistant, accessed from the Help drop-down in the IMOS control panel.

      TeamViewer will launch with a unique ID and Password as shown below.

    2. Communicate the ID and Password to the support engineer, and the link will then be formed between the both of you. The support engineer will gain full control of the machine's PC to allow fault diagnosis.

    3. To end the Team Viewer session, simply close the Application.

Date created:
04/10/2020 04:15:26
Last updated:
06/11/2020 15:49:11