Event message Short description Long description Detailed description
INS-BAT-400 Time not correct Time is not correctly set, or battery is low
INS-CLS-110 Envelope stoppage Transport failure between envelope closing and envelope exit
INS-CLS-111 Envelope stoppage Paperset too late at closer
INS-CLS-120 Document transport failure Document transport failure
INS-CLS-121 Envelope stoppage Envelope too late at stacker sensor
INS-CLS-290 Envelope stoppage Envelope closing sensor covered too long
INS-CLS-291 Envelope stoppage Closer sensor covered
INS-COM-900 Communication failure Internal communication failed
INS-COM-906 Communication failure Error in communication with FeederTower
INS-COM-907 Communication failure Error in communication with FeederTower
INS-COM-908 Internal error Counters do not match
INS-COM-911 Communication failure Error in communication with reading module/capture board
INS-COM-912 Communication failure No communication with reading controller.
Typically this error occurs if the reading board is not recognized or when there is no software flashed.

When this error occurs every now and then when the machine is switched on, inspect the LED status of the reading system control board and CIS capture board. If the LEDs on the CIS capture board do not light up and on the reading system control board only one LED is switched on, contact technical support.

INS-CS1-203 CIS sensor calibration error Paperwidth is too small to use for calibration
INS-CS1-301 Calibration failure Calibration of the CIS failed
INS-CS1-401 Technical failure CIS sensor is not calibrated properly
INS-CS1-900 Technical failure General CIS reading error
INS-CT1-100 Document transport failure Document stoppage at collator entry
INS-CT1-110 Collator stop error Document stoppage at collator entry
INS-CT1-120 Document transport failure Collator run out failure
INS-CT1-290 Unexpected documents in system Stoppage at collator
INS-CT1-400 Technical failure Collator stop reference detection failed
INS-CT1-401 Technical failure Collator stop detection failed
INS-DC1-380 DFC failure Document thickness cannot be measured
INS-DC1-400 Technical failure Sensor cannot be adjusted correctly
INS-DC1-401 Technical failure DFC defect
INS-DC1-402 Technical failure DFC defect
INS-DC1-403 Technical failure DFC defect
INS-DC2-380 DFC failure Document thickness cannot be measured
INS-DC2-400 Technical failure Sensor cannot be adjusted correctly
INS-DC2-401 Technical failure DFC defect
INS-DC2-402 Technical failure DFC defect
INS-DC3-380 DFC failure Document thickness cannot be measured
INS-DC3-400 Technical failure Sensor cannot be adjusted correctly
INS-DC3-401 Technical failure DFC defect
INS-DC3-402 Technical failure DFC defect
INS-DF1-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF1-001 Empty feeder The feeder does not contain material
INS-DF1-110 Document transport failure Feeder sensor is covered too long
INS-DF1-200 Document too short Document length measured is shorter than expected
INS-DF1-201 Document too long Document length measured is longer than expected
INS-DF1-204 Incomplete set Empty feeder
INS-DF1-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF1-300 Feeding failure Document thickness measurement failed
INS-DF1-301 Document too thick Document thickness measured too thick
INS-DF1-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF1-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DF2-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF2-001 Empty feeder The feeder does not contain material
INS-DF2-110 Document transport failure Feeder sensor is covered too long
INS-DF2-200 Document too short Document length measured is shorter than expected
INS-DF2-201 Document too long Document length measured is longer than expected
INS-DF2-204 Incomplete set Empty feeder
INS-DF2-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF2-300 Feeding failure Document thickness measurement failed
INS-DF2-301 Document too thick Document thickness measured too thick
INS-DF2-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF2-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DF3-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF3-001 Empty feeder The feeder does not contain material
INS-DF3-110 Document transport failure Feeder sensor is covered too long
INS-DF3-200 Document too short Document length measured is shorter than expected
INS-DF3-201 Document too long Document length measured is longer than expected
INS-DF3-204 Incomplete set Empty feeder
INS-DF3-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF3-300 Feeding failure Document thickness measurement failed
INS-DF3-301 Document too thick Document thickness measured too thick
INS-DF3-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF3-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DG1-200 Technical failure Flex Dongle not correct
INS-DG1-400 Technical failure Flex Dongle read failed
INS-EH1-000 Empty envelope feeder Envelope feeder appears to be empty. If this is not the case, check the envelopes in the feeder, feeder width adjustment and envelope separation adjustment
INS-EH1-001 Empty envelope feeder The feeder does not contain envelopes
INS-EH1-111 Envelope stoppage Envelope stoppage
INS-EH1-200 Envelope too short Envelope length measured is shorter than expected
INS-EH1-201 Envelope too long Envelope length measured is longer than expected
INS-EH1-290 Unexpected envelope Envelope track sensor covered
INS-EH1-301 Envelope stoppage Skewed envelope
INS-EH1-302 Envelope stoppage Envelope stoppage
INS-EH1-303 Envelope separation failure Could not feed an envelope from the envelope feeder although it is not empty
INS-EH1-400 Technical failure Envelope feeder power on failure
INS-EOP-290 Unexpected envelope Envelope flap sensor covered
INS-EOP-300 Envelope not open Envelope flap not opened
INS-EOP-301 Envelope not open Envelope flap not opened
INS-EX1-300 Suspected set Envelope which should have been removed wasn't removed
INS-FOL-100 Folder entry blockage Folder entry sensor covered too long
INS-FOL-110 Document transport failure Stoppage at folder
INS-FOL-111 Stoppage at folder First fold failure
INS-FOL-112 Stoppage at folder Second fold failure
INS-FOL-113 Stoppage at folder Third fold failure
INS-FOL-120 Stoppage at folder Unexpected document at folder
INS-FOL-290 Unexpected document Stoppage at folder
INS-FOL-291 Stoppage at folder Document transport failure
INS-FOL-900 Conflicting settings Invalid fold settings received from system control
INS-IDT-400 Technical failure ID tag write failure
INS-IDT-401 Option memory failure Identification and/or options memory could not be read, check options in the settings menu
INS-IDT-580 Technical failure ID tag missing
INS-INS-100 Document transport failure Document arrived too late at insert position
INS-INS-101 Document inserting failure Flap sensor is covered too long
INS-INS-102 Document transport failure Document not arrived at insert position
INS-INS-110 Document inserting failure Document inserting sensor is covered too long
INS-INS-111 Document transport failure Document transport failure
INS-INS-120 Document transport failure Document transport failure
INS-INS-200 Envelope stoppage Too many envelopes
INS-INS-290 Unexpected envelope Insert sensor covered
INS-INS-291 Unexpected document Unexpected document at document insert position
INS-INS-292 Envelope stoppage Insert table sensor covered

Resolution
A video to solve the issue can be found here

INS-INS-293 Envelope stoppage Unexpected envelope at insert table
INS-INS-300 Document set too thin Document set thickness measured too thin. Too few or wrong documents
INS-INS-301 Document set too thick Document set thickness measured too thick. Too many or wrong documents
INS-INS-303 Document length failure Inserted document length differs too much
INS-INS-304 Suspected set It's not sure if the last setpart belongs to the set
INS-INS-400 Technical failure Insert track power on failure
INS-INS-500 Thickness not measured Wrong thickness measurement area
INS-JOB-000 Empty feeders No new documents found
INS-JOB-001 Job cannot be run Job incompatible with system
INS-JOB-200 Job not possible Document incompatible with feeder
INS-JOB-201 Job not possible Document incompatible with feeder
INS-JOB-202 Job not possible Document incompatible with feeder
INS-JOB-203 Job not possible BRE folded
INS-JOB-300 Job not possible Automatic fold setting not possible
INS-JOB-301 Internal error Exit not possible
INS-JOB-303 Job not possible Folded set too large
INS-JOB-304 Job not possible Folded set too small
INS-JOB-305 Job not possible Too many documents
INS-JOB-306 Automatic job setup not possible Automatic fold could not be calculated
INS-JOB-307 Job not possible Measured length differs from length stated in job
INS-JOB-308 Job not possible Incorrect fold settings
INS-JOB-309 Job not possible Incorrect fold settings
INS-JOB-310 Job not possible Incorrect fold lengths for this foldtype
INS-JOB-311 Job not possible Address part too short
INS-JOB-312 Job not possible Address part too long
INS-JOB-313 Job not possible Middle part too short
INS-JOB-314 Job not possible Middle part too long
INS-JOB-315 Job not possible Rest part too short
INS-JOB-316 Job not possible Rest part too long
INS-JOB-317 Job not possible Address part or middle part too short
INS-JOB-318 Job not possible Address part or middle part too long
INS-JOB-319 Job not possible Middle part or rest part too short
INS-JOB-320 Job not possible Middle part or rest part too long
INS-JOB-321 Job not possible Address part or rest part too short
INS-JOB-322 Job not possible Address part or rest part too long
INS-JOB-323 Job not possible Document too long for system
INS-JOB-324 Job not possible Document too short for system
INS-JOB-325 Job not possible Envelope too long for system
INS-JOB-326 Job not possible Envelope too short for system
INS-LD1-201 Check water level Check water level
INS-LIC-200 Invalid license key entered The entered license key is invalid for this system
INS-LIC-300 License missing License not available for requested action
INS-LIC-400 Update options failed Failed to write new options to option memory
INS-LIC-403 Invalid data in option memory/ID tag Option data invalid or not initialised
INS-LIC-580 License missing License missing for maxifeeder
INS-M01-400 Technical failure Main motor failure
INS-P01-300 Envelope track sensor dusty Envelope track sensor
INS-P01-301 Envelope track sensor dusty Envelope track sensor
INS-P01-302 Technical failure Envelope track sensor
INS-P01-303 Technical failure Envelope track sensor
INS-P01-401 Technical failure Envelope track sensor
INS-P01-402 Technical failure Envelope track sensor defect
INS-P02-300 Envelope flap sensor dusty Envelope flap sensor
INS-P02-301 Envelope flap sensor dusty Envelope flap sensor
INS-P02-302 Technical failure Envelope flap sensor defect
INS-P02-303 Technical failure Envelope flap sensor
INS-P02-401 Technical failure Envelope flap sensor defect
INS-P02-402 Technical failure Envelope track sensor defect
INS-P03-300 Insert table sensor dusty Insert table sensor
INS-P03-301 Insert table sensor dusty Insert table sensor
INS-P03-302 Technical failure Insert sensor defect
INS-P03-303 Technical failure Insert table sensor
INS-P03-401 Technical failure Insert sensor defect
INS-P03-402 Technical failure Insert table sensor defect
INS-P04-300 Exit sensor dusty Exit sensor
INS-P04-301 Exit sensor dusty Exit sensor
INS-P04-302 Technical failure Exit sensor
INS-P04-303 Technical failure Exit sensor
INS-P04-401 Technical failure Exit sensor
INS-P04-402 Technical failure Exit sensor defect
INS-P05-300 Closer sensor dusty Closer sensor
INS-P05-301 Closer sensor dusty Closer sensor
INS-P05-302 Technical failure Closer sensor
INS-P05-303 Technical failure Closer sensor
INS-P05-401 Technical failure Closer sensor
INS-P05-402 Technical failure Closer sensor defect
INS-P06-000 Folder entry sensor almost dusty Folder entry sensor
INS-P06-300 Folder entry sensor dusty Folder entry sensor
INS-P06-301 Folder entry sensor dusty Folder entry sensor
INS-P06-302 Technical failure Folder entry sensor
INS-P06-303 Technical failure Folder entry sensor
INS-P06-401 Technical failure Folder entry sensor
INS-P07-000 Vertical track sensor almost dusty Vertical track sensor
INS-P07-300 Vertical track sensor dusty Vertical track sensor
INS-P07-301 Vertical track sensor dusty Vertical track sensor
INS-P07-302 Technical failure Vertical track sensor
INS-P07-303 Technical failure Vertical track sensor
INS-P07-401 Technical failure Vertical track sensor
INS-P08-000 Collator entry sensor almost dusty Collator entry sensor
INS-P08-300 Collator entry sensor dusty Collator entry sensor
INS-P08-301 Collator entry sensor dusty Collator entry sensor
INS-P08-302 Technical failure Collator entry sensor
INS-P08-303 Technical failure Collator entry sensor
INS-P08-401 Technical failure Collator entry sensor
INS-P09-000 Feeder sensor almost dusty Feeder sensor
INS-P09-300 Feeder sensor dusty Feeder sensor
INS-P09-301 Feeder sensor dusty Feeder sensor
INS-P09-302 Technical failure Feeder sensor
INS-P09-303 Technical failure Feeder sensor
INS-P09-401 Technical failure Feeder sensor
INS-P10-000 Feeder sensor almost dusty Feeder sensor
INS-P10-300 Feeder sensor dusty Feeder sensor
INS-P10-301 Feeder sensor dusty Feeder sensor
INS-P10-302 Technical failure Feeder sensor
INS-P10-303 Technical failure Feeder sensor
INS-P10-401 Technical failure Feeder sensor
INS-P11-000 Feeder sensor almost dusty Feeder sensor
INS-P11-300 Feeder sensor dusty Feeder sensor
INS-P11-301 Feeder sensor dusty Feeder sensor
INS-P11-302 Technical failure Feeder sensor
INS-P11-303 Technical failure Feeder sensor
INS-P11-401 Technical failure Feeder sensor
INS-P12-300 Stacker sensor dusty Stacker sensor
INS-P12-301 Stacker sensor dusty Stacker sensor
INS-P12-302 Technical failure Stacker sensor
INS-P12-303 Technical failure Stacker sensor
INS-P12-401 Technical failure Stacker sensor
INS-PB1-300 Memory failure FRAM chip contains old data. FRAM must be formatted, which will erase the contents. Photocells will be calibrated after formatting
INS-PB1-301 Memory failure FRAM chip contains corrupt data. FRAM must be formatted, which will erase the contents. Photocells will be calibrated after formatting
INS-PB1-401 Technical failure Error trying to access FRAM memory
INS-PB1-402 Technical failure Error during formatting FRAM memory
INS-PB1-403 Technical failure Error during formatting FRAM memory
INS-PB2-560 Technical failure Update of Reading firmware failed
INS-PRC-000 Clear system Clear system
INS-PRC-001 Cover open Cover open
INS-PRC-002 Possibly wrong envelopes in system The job has been changed or a new job has been selected. There may be wrong envelopes in the system
INS-PRC-003 Stopcounter value reached Stop at count reached. Remove envelopes from exit. Press 'Start' to start a new cycle
INS-PRC-290 Unexpected documents in system Unexpected documents in system after job change
INS-PRC-291 Stop mark read System stopped due to read stop command
INS-PRC-292 Divert mark read System stopped due to read divert command
INS-PRC-293 Documents in system Documents may still be in the system due to previous configuration, calibration or test
INS-PRC-300 Envelope stoppage Too many envelopes
INS-PRC-302 Internal error No paper set id
INS-PRC-303 Internal error Wrong paper set id
INS-PRC-304 Set diverted Set diverted due to internal failure
INS-PRC-305 Set too thick Folded set is too thick due to the number of sheets
INS-RE1-000 Divert & Stop mark read Reading directed document to divert. Check the document and process it manually
INS-RE1-002 Present on Deck & Stop mark read Reading directed mail set to present on deck divert
INS-RE1-003 Final set part Part of previous set
INS-RE1-300 Wrong reading window position End of reading window position exceeds document length
INS-RE1-302 Reading error Not enough marks read
INS-RE1-303 Reading error Conflicting basic commands read
INS-RE1-304 Reading error No basic command read
INS-RE1-305 Reading error Matching error
INS-RE1-306 Reading error Document sequence error
INS-RE1-307 Reading error Group sequence error
INS-RE1-308 Reading error Wrong parity in code
INS-RE1-309 Reading error Mark found at a position where no mark is supposed to be present
INS-RE1-310 Reading error Incorrect mark distance
INS-RE1-311 Reading error Too many marks read
INS-RE1-312 Too many sheets in set Set size exceeded. If desired adjust the maximum number of sheets in the main document
INS-RE1-313 Reading error No safety mark read
INS-RE1-316 Reading error Unexpected accumulate mark read
INS-RE1-318 Internal error Missing OMR info for set
INS-RE1-319 Mail set could not be finished Stop has been pressed. System cannot run empty with reverse reading
INS-RE1-321 Reading error The barcode could not be read correctly. Document not correctly loaded or barcode position not correctly configured.
INS-RE1-322 Reading error Barcode too long
INS-RE1-323 Reading error Barcode too short
INS-RE1-324 Reading error The set does not start with page 1
INS-RE1-326 Reading error The number of pages in a set (M) cannot be 0
INS-RE1-327 Reading error The number of pages in the set (M) changed before the set was complete
INS-RE1-332 Reading error Set sequence error
INS-RE1-343 Wrong configuration sheet A wrong configuration sheet is read
INS-RE1-344 Reading error The configuration sheet contains a function that is not supported with the current license
INS-RE1-345 Reading error The page number could not be read correctly
INS-RE1-346 Reading error The page number could not be interpreted correctly
INS-RE1-380 Reading test failure Reading test failed
INS-SM1-301 Internal error Envelope lost in envelope track
INS-SM2-301 Internal error Document transport failure
INS-STK-000 Stacker almost full Remove envelopes from stacker
INS-STK-001 Stacker full Remove envelopes from stacker
INS-STK-101 Envelope stoppage Document transport failure
INS-STK-110 Document transport failure Document transport failure
INS-STK-301 Envelope stoppage Envelope too early at stacker
INS-STK-401 Internal error Envelope stacker power on failure
INS-SW1-000 Cover open Cover open at start
INS-SW1-200 Cover open Cover open during run
INS-SW2-000 Cover open Cover open at start
INS-SW2-200 Cover open Cover open during run
INS-SW4-000 Cover open Cover open at start
INS-SW4-200 Cover open Cover open during run
INS-SYS-000 Preventive Maintenance needed Due to the number of inserts preventive maintenance is required
INS-SYS-002 Configuration changed Hardware configuration changed
INS-SYS-200 Serial number already present in ID tag Serial number was set before, and cannot be changed anymore
INS-SYS-302 Internal error Internal error, watchdog timeout
INS-SYS-304 Internal error Section timeout on control board
INS-SYS-306 Data has been reset A reset data has been performed
INS-SYS-381 Check daily mail switch position For the current job the daily mail switch must be positioned in the manual feed position
INS-SYS-382 Check daily mail switch position For the current job the daily mail switch must be positioned in the auto position
INS-SYS-383 Check remove envelope For the current insert job the envelope must be removed from the inserter position
INS-SYS-384 Check remove envelope For the current foldonly job the envelope must be removed from the inserter position
INS-SYS-400 Technical failure System Control PCB or ID tag defect
INS-SYS-500 Technical failure Timeout on configuration retrieval from real-time control board
INS-SYS-501 Technical failure Serial number in ID tag does not match serial number in FRAM
INS-SYS-502 Technical failure PCB and ID tag do not match machinetype
INS-SYS-503 Technical failure Pulses per mm ratio is not calibrated
INS-SYS-560 Incompatible software Software images in the system are incompatible
INS-SYS-561 Incompatible software Software images embedded control are incompatible
INS-SYS-580 Technical failure Real-time control board not found
INS-SYS-581 Technical failure Feeder block 1-2 failure
INS-SYS-582 Technical failure Feeder block 3-4 failure
INS-SYS-583 Technical failure Feeder block 5-6 failure
INS-SYS-584 Technical failure Feeder block 3-6 failure
INS-SYS-585 Technical failure No divert found
INS-SYS-586 Technical failure Configuration error, reading board expected!
INS-SYS-900 Technical failure Internal error
INS-SYS-901 Technical failure System state error
INS-SYS-902 Technical failure System state error
INS-SYS-904 Technical failure Illegal photocell id
INS-SYS-905 Technical failure Illegal clutch id
INS-SYS-906 Technical failure Illegal solenoid id
INS-SYS-907 Technical failure Illegal digital sensor id
INS-SYS-908 Technical failure Illegal machine state id
INS-SYS-909 Internal error System software error
INS-SYS-910 Internal error Paper transport could not be started
INS-SYS-914 Internal error System software error
INS-SYS-915 Internal error System software error
INS-SYS-916 Internal error System software error
INS-SYS-950 Internal error Internal error
INS-SYS-951 Internal error Timeout on sensor value retrieval
INS-SYS-952 Internal error Timeout on test ready
INS-SYS-999 Internal error System software error
INS-TR1-110 Document transport failure Document stoppage at vertical track
INS-TR1-280 Envelope stoppage Envelope stoppage
INS-TR1-290 Unexpected envelope Envelope track sensor covered
INS-TR1-400 Internal error Envelope track power on failure
INS-TR2-110 Document transport failure Document stoppage at vertical track
INS-TR2-290 Unexpected document Vertical track sensor covered
INS-TR2-400 Internal error Document track power on failure
INS-TR3-120 Envelope stoppage Envelope stoppage
INS-TR4-110 Envelope stoppage Exit sensor covered too long
INS-TR4-120 Envelope stoppage Exit track blockage
INS-TR4-290 Unexpected envelope Stacker sensor covered
INS-TR4-400 Internal error Document exit track power on failure
Date created:
03/22/2017 14:25:24
Last updated:
09/07/2018 13:48:44
Product(range):
DS-64i
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