WTS Package Tracking


  • FAQ


    If you set language or wifi connection parameters and after rebooting pda, you see that your settings are gone.


     Connect to your PDA using SOTI and check to see if following file exists:


    This file contains all default Honeywell settings. 

    Deleting this file (DeviceConfig.xml) will fix your problem.


    You are unable to take photos when using the PDA as there is no Camera icon available on the Modify or Receive screen.


    1. You need to activate the fields Damages in admin for 'customize field names' for your job profile in the WTS Web Application.

    2. Now you should be able to see the button capture image.


    If you change scanning settings on pda, after restarting the pda, you won’t see those changes


     Connect to your PDA using SOTI and check to see if following file exists:


    this file contains all default Honeywell settings for scanning. 

    Deleting this file (DeviceCollection.xml) will fix your problem.


    Operating System: Windows 7/8/8.1/10

    CPU:  2 GHZ - 32 or 64 bits

    Memory: at least 1 GB ram

    Hard Drive : 50 MB Free hard disk space

    Features: .NET Framework 4.0

    Chrome, Edge and Firefox are supported. Latest version is recommended

    Safari and Internet Explorer are not supported.

    To change your password:

    • Click on your login name at the top left of your dashboard.

    This will bring up your own, personal user account details.

    • Your login information will be displayed. 
    • Simply click on the box that says password and type in your new desired password. 
    • To finish, simply click submit.

    Please note that new passwords must follow the password strength rules: 

    • Minimum of 8 characters. 
    • Mixed case containing numbers and symbols.

    The Password Strength Meter will show you whether your password is strong enough. 

    If your desired password is not deemed strong enough, make it stronger by changing the case of some of the letters and by replacing some letters with numbers.

    Basically, make the password hard to guess to protect your account from unauthorized use.

    Your new password is read to use.

    More FAQ's...