Packcity - Indoor

  • FAQ

    No, except if requested by law.

    One week-end per quarter is reserved for service upgrade if necessary. Most of operations are done out of business hours.

    There are procedures in place to triage and to remedy reported bugs and security vulnerabilities for product and service offerings. We have the capability to rapidly patch
    vulnerabilities across all of our computing devices, applications and systems. Additionally, source code analyzers (like Checkmarx or Burp) are also used to avoid OWASP vulnerabilities.

    Our PackCity Solution is hosted at Interxion datacenter located in Europe (France - Marseille).
    This datacenter is certified ISO 27001 and ISO 22301.

    Packcity committed uptime availability is 99,5%, on a yearly basis, excluding routine maintenance and downtime from interruption, termination, or failed operation of the Internet,
    private intranet, or of third-party telecommunication services and force majeure events.

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