WTS Package Tracking

 

  • FAQ

    Problem:

    If you set language or wifi connection parameters and after rebooting pda, you see that your settings are gone.


    Solution:

     Connect to your PDA using SOTI and check to see if following file exists:

    sdcard\Honeywell\persist\deviceconfig.xml

    This file contains all default Honeywell settings. 

    Deleting this file (DeviceConfig.xml) will fix your problem.


    Problem:

    If you change scanning settings on pda, after restarting the pda, you won’t see those changes


    Solution:

     Connect to your PDA using SOTI and check to see if following file exists:

    sdcard\honeywell\persist\devicecollection.xml

    this file contains all default Honeywell settings for scanning. 

    Deleting this file (DeviceCollection.xml) will fix your problem.



    Problem:

    You are unable to take photos when using the PDA as there is no Camera icon available on the Modify or Receive screen.

    Solution:

    1. You need to activate the fields Damages in admin for 'customize field names' for your job profile in the WTS Web Application.

    2. Now you should be able to see the button capture image.


    Requirements:

    Operating System: Windows 7/8/8.1/10

    CPU:  2 GHZ - 32 or 64 bits

    Memory: at least 1 GB ram

    Hard Drive : 50 MB Free hard disk space

    Features: .NET Framework 4.0


    Chrome, Edge and Firefox are supported. Latest version is recommended

    Safari and Internet Explorer are not supported.


    1. Add wts.neopost.com or the ip address of the WTS-P to trusted sites and assure Enable Protected Mode is NOT checked. 
    2. If the customer has Internet Explorer 10 or 11 make sure compatibility mode is OFF. If Internet Explorer 9 is being used make sure compatibility mode is ON.
    More FAQ's...