Packcity - Outdoor

  • FAQ

    The application server and database are backed up nightly to an external site. Backups are not
    RTO (Recovery Time Objective) = 4 hours.
    RPO (Recovery Point Objective) = 24 hours.

    No. Access to logs is strictly restricted to authorized staff. Log files are not shared with third parties. We keep only information about modification that each user has performed on the status of a package or any modification on the parcel Locker.

    Customers’ data are stored in in a multi-tenant database databases and are not encrypted.
    Access policy for the customer is set on application level.

    Yes. The Packcity Datacenter and the Neopost subsidiaries. Penetration tests include these third parties.

    Vulnerability checks are performed weekly and manage accordingly to the Vulnerability & Patch management. Intrusion and security testing is conducted on software application periodically and prior to any software release.

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