Packcity - Indoor

  • FAQ

    We review applications for security vulnerabilities and address any issues prior to deployment to production.

    Once an issue is identified, our process is to place issues into our current sprint for development. 

    Once item has been developed it will be subject to peer code review and then will be passed to QA department that will review and test items. 

    A hot-patch is generated for the solution in to our production environment for urgent patches.

    One week-end per quarter is reserved for service upgrade if necessary. Most of operations are done out of business hours.

    Yes. The Packcity Datacenter and the Neopost subsidiaries. Penetration tests include these third parties.



    By default, data retention time is 12 rolling months. After this period, data are deleted in the database. All data are deleted at the end of the Customer’s contract.


    The application server and database are backed up nightly to an external site. Backups are not
    encrypted.
    RTO (Recovery Time Objective) = 4 hours.
    RPO (Recovery Point Objective) = 24 hours.

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