Neotouch

  • Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
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  • FAQ

    You are probably using a group of SMTP servers for sending your emails. If this is the case, you will need to declare all your servers in the list of gateways to be able to send faxes via email.

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    Our Neotouch service is accessible 24/7 via an internet connection.

    Neotouch uses technology that has achieved several certifications vouching for its level of security and performance: ISAE 3402 Type 2, SSAE 16 Type 2, HIPAA Compliance.

    In addition, all channels of communication between you and the platform use secure protocols that guarantee risk-free data exchange.
    Neotouch also has the ability to encrypt files stored on the Neotouch platform, guaranteeing a maximum level of security.

    No. 

    Yes, this is possible under certain conditions:

    If a letter is not being processed or has not yet been processed by the Neotouch production center, you can delete the letter or corresponding message via Document Manager. 

    See Deleting files or messages. Any files or messages deleted in Document Manager will not be invoiced.



    The server platform that supports Neotouch is hosted in a colocation facility in a Data Center in US, and is monitored 24/7.

    The secure server racks are monitored in terms of temperature, pressure and humidity, equipped with an electric infrastructure with back-up generator and advanced fire prevention measures.



    Letters, emails and faxes sent and received as well as text messages are stored for two months (60 days), free of charge.

    There is an option to archive your documents for a period of between one and 11 years.

    If the document opens in the browser, you should first save it locally to your computer before opening it.
    It is also possible that the downloaded files use the ';' symbol as a delimiter, whilst Excel may use the ',' symbol.
    To download your file correctly, use another delimiter by selecting 'Data' then 'External data' followed by 'Import data', then choose the ';' delimiter when prompted by the download assistant.

    As part of a standard contract, documents and data are archived free of charge for two months. They can be archived for up to 11 years with the fee-paying option.

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