This is the Product FAQ Page. It will contain various Frequently Asked Questions which can be filtered by product range using the filters in the search results section at the left.
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    If you change scanning settings on pda, after restarting the pda, you won’t see those changes


     Connect to your PDA using SOTI and check to see if following file exists:


    this file contains all default Honeywell settings for scanning. 

    Deleting this file (DeviceCollection.xml) will fix your problem.


    You are unable to take photos when using the PDA as there is no Camera icon available on the Modify or Receive screen.


    1. You need to activate the fields Damages in admin for 'customize field names' for your job profile in the WTS Web Application.

    2. Now you should be able to see the button capture image.


    Operating System: Windows 7/8/8.1/10

    CPU:  2 GHZ - 32 or 64 bits

    Memory: at least 1 GB ram

    Hard Drive : 50 MB Free hard disk space

    Features: .NET Framework 4.0

    Chrome, Edge and Firefox are supported. Latest version is recommended

    Safari and Internet Explorer are not supported.

    • If you are having Java issues, try the following settings to see if your issues are solved.

    General Tab

    1. Go to Settings. 
    2. Check "Keep temporary files on my computer" and change the Disk Space to 200MB.

    Security Tab

    1. Check "Enable Java content in the browser. 
    2. Add the site to the exception list.

    WTS Customers add: https://wts.neopost.com & http://wts.neopost.com

    WTS-P Customers add: http://ipaddress (For main WTS-P Computer)

    Advanced Tab

    1. Scroll Down to the bottom and check "Place Java icon in system tray". This setup will show customers that Java started in WTS/ WTS-P to assure it is working.

    Applying Settings

    1. After all settings are done select "Apply" and then "OK". 
    2. Close browser and reopen.


    If you set language or wifi connection parameters and after rebooting pda, you see that your settings are gone.


     Connect to your PDA using SOTI and check to see if following file exists:


    This file contains all default Honeywell settings. 

    Deleting this file (DeviceConfig.xml) will fix your problem.

    Getting a handheld on the Network

    Most of the time WTS requires little or no IT with most of our customers. However, sometimes a company will require IT involvement when installing new hardware on their Network.

    MAC Addresses on each port of the 4 port cradle:

    Some Networks filter by MAC addresses for identifying a device and the IT may need to know the MAC address to allow the device on their Network.

    Port 80 and Port 443 need to be accessible for the handhelds in order for WTS to have access to them.

    IT should allow access to *wts.neopost.com (all sub-domains for both http and https).

    Active Sync Connection Settings

    • Check "Allow USB Connections". 
    • Check "Allow connections to once of the following and select DMA".
    • Set This Computer is connected to: the Internet.

    Label Printing

    You need to download the latest version of Java Runtime so the WTS certificate is accepted. If Java is not installed on your PC the label will not be able to print. To check if your computer has Java check the control panel, if it is not there you can download Java at www.Java.com

    Javaless: Need to make sure Subprint is running on the PC with the thermal printer.

    You need the latest driver for the label printer installed. Currently shipping is the GX420D or the GK420D Zebra Printers Zebra GK420d/ GX420d Label Printer Device Driver.

    Make sure the margins are set to 0.00 inches and that the label is set to the same width and height. For example 2X2 or 4x4.

    For 2x2 labels, just set the size to 2x2 with no margins and you'll have no problems.

    If you have issues scanning the barcode printed on the label, you can set the darkness of the label from within the Z-Designer driver preferences. The higher the number, the darker the bar-code.Make sure the bar-code has clean and distinct lines and spaces.

    WTS uses Java to perform important functions:

    • Label Printing 
    • Signature Capture

    Java should always be updated to the latest version for optimal performance.

    *To Download the latest version of Java, go to Java.com

    1. Add wts.neopost.com or the ip address of the WTS-P to trusted sites and assure Enable Protected Mode is NOT checked. 
    2. If the customer has Internet Explorer 10 or 11 make sure compatibility mode is OFF. If Internet Explorer 9 is being used make sure compatibility mode is ON.

    To change your password:

    • Click on your login name at the top left of your dashboard.

    This will bring up your own, personal user account details.

    • Your login information will be displayed. 
    • Simply click on the box that says password and type in your new desired password. 
    • To finish, simply click submit.

    Please note that new passwords must follow the password strength rules: 

    • Minimum of 8 characters. 
    • Mixed case containing numbers and symbols.

    The Password Strength Meter will show you whether your password is strong enough. 

    If your desired password is not deemed strong enough, make it stronger by changing the case of some of the letters and by replacing some letters with numbers.

    Basically, make the password hard to guess to protect your account from unauthorized use.

    Your new password is read to use.

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