Event message Short description Long description Detailed description
INS-BAT-400 Time not correct Time is not correctly set, or battery is low
INS-CLS-110 Envelope stoppage Transport failure between envelope closing and envelope exit
INS-CLS-111 Envelope stoppage Paperset too late at closer
INS-COM-900 Communication failure Internal communication failed
INS-COM-901 Communication failure Error in communication with FeederTower
INS-COM-902 Communication failure Error in communication with FeederTower
INS-COM-903 Communication failure Error in communication with FeederTower
INS-COM-904 Communication failure Error in communication with FeederTower
INS-COM-905 Communication failure Error in communication with FeederTower
INS-COM-906 Communication failure Error in communication with FeederTower
INS-COM-907 Communication failure Error in communication with FeederTower
INS-COM-908 Internal error Counters do not match
INS-COM-909 Communication failure with franking machine An internal time out error occurred which blocks job execution
INS-COM-911 Communication failure Error in communication with reading module/capture board
INS-COM-912 Communication failure Error in communication with reading module/capture board
INS-CS1-203 CIS sensor calibration error Paperwidth is too small to use for calibration
INS-CS1-301 Calibration failure Calibration of the CIS failed
INS-CS1-401 Technical failure CIS sensor is not calibrated properly
INS-CS1-900 Technical failure General CIS reading error
INS-CT1-100 Document transport failure Document stoppage at collator entry
INS-CT1-110 Collator stop error Document stoppage at collator entry
INS-CT1-120 Document transport failure Collator run out failure
INS-CT1-290 Unexpected documents in system Stoppage at collator
INS-CT1-400 Technical failure Collator stop reference detection failed
INS-CT1-401 Technical failure Collator stop detection failed
INS-DC1-380 DFC failure Document thickness cannot be measured
INS-DC1-400 Technical failure Sensor cannot be adjusted correctly
INS-DC1-401 Technical failure DFC defect
INS-DC2-380 DFC failure Document thickness cannot be measured
INS-DC2-400 Technical failure Sensor cannot be adjusted correctly
INS-DC2-401 Technical failure DFC defect
INS-DC3-380 DFC failure Document thickness cannot be measured
INS-DC3-400 Technical failure Sensor cannot be adjusted correctly
INS-DC3-401 Technical failure DFC defect
INS-DF1-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF1-001 Empty feeder The feeder does not contain material
INS-DF1-110 Document transport failure Feeder sensor is covered too long
INS-DF1-200 Document too short Document length measured is shorter than expected
INS-DF1-201 Document too long Document length measured is longer than expected
INS-DF1-204 Incomplete set Empty feeder
INS-DF1-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF1-301 Document too thick Document thickness measured too thick
INS-DF1-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF1-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DF2-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF2-001 Empty feeder The feeder does not contain material
INS-DF2-110 Document transport failure Feeder sensor is covered too long
INS-DF2-200 Document too short Document length measured is shorter than expected
INS-DF2-201 Document too long Document length measured is longer than expected
INS-DF2-204 Incomplete set Empty feeder
INS-DF2-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF2-301 Document too thick Document thickness measured too thick
INS-DF2-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF2-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DF3-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF3-001 Empty feeder The feeder does not contain material
INS-DF3-110 Document transport failure Feeder sensor is covered too long
INS-DF3-200 Document too short Document length measured is shorter than expected
INS-DF3-201 Document too long Document length measured is longer than expected
INS-DF3-204 Incomplete set Empty feeder
INS-DF3-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF3-301 Document too thick Document thickness measured too thick
INS-DF3-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF3-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DG1-200 Technical failure Flex Dongle not correct
INS-DG1-400 Technical failure Flex Dongle read failed
INS-EH1-000 Empty envelope feeder Envelope feeder appears to be empty. If this is not the case, check the envelopes in the feeder, feeder width adjustment and envelope separation adjustment
INS-EH1-001 Empty envelope feeder The feeder does not contain envelopes
INS-EH1-200 Envelope too short Envelope length measured is shorter than expected
INS-EH1-201 Envelope too long Envelope length measured is longer than expected
INS-EH1-303 Envelope separation failure Could not feed an envelope from the envelope feeder although it is not empty
INS-EOP-300 Envelope not open Envelope flap not opened
INS-EX1-300 Suspected set Envelope which should have been removed wasn't removed
INS-FOL-100 Folder entry blockage Folder entry sensor covered too long
INS-FOL-111 Stoppage at folder First fold failure
INS-FOL-112 Stoppage at folder Second fold failure
INS-FOL-120 Stoppage at folder Unexpected document at folder
INS-IDT-400 Technical failure ID tag write failure
INS-IDT-401 Option memory failure Identification and/or options memory could not be read, check options in the settings menu
INS-IDT-580 Technical failure ID tag missing
INS-INS-100 Document transport failure Document arrived too late at insert position
INS-INS-101 Document inserting failure Flap sensor is covered too long
INS-INS-102 Document transport failure Document not arrived at insert position
INS-INS-290 Unexpected envelope Insert sensor covered
INS-INS-291 Unexpected document Unexpected document at document insert position
INS-INS-292 Envelope stoppage Insert table sensor covered

Resolution
A video to solve the issue can be found here

INS-INS-303 Document length failure Inserted document length differs too much
INS-INS-304 Suspected set It's not sure if the last setpart belongs to the set
INS-JOB-000 Empty feeders No new documents found
INS-JOB-001 Job cannot be run Job incompatible with system
INS-JOB-200 Job not possible Document incompatible with feeder
INS-JOB-201 Job not possible Document incompatible with feeder
INS-JOB-202 Job not possible Document incompatible with feeder
INS-JOB-203 Job not possible BRE folded
INS-JOB-300 Job not possible Automatic fold setting not possible
INS-JOB-301 Internal error Exit not possible
INS-JOB-303 Job not possible Folded set too large
INS-JOB-304 Job not possible Folded set too small
INS-JOB-305 Job not possible Too many documents
INS-JOB-306 Automatic job setup not possible Automatic fold could not be calculated
INS-JOB-307 Job not possible Measured length differs from length stated in job
INS-JOB-308 Job not possible Incorrect fold settings
INS-JOB-309 Job not possible Incorrect fold settings
INS-JOB-310 Job not possible Incorrect fold lengths for this foldtype
INS-JOB-311 Job not possible Address part too short
INS-JOB-312 Job not possible Address part too long
INS-JOB-313 Job not possible Middle part too short
INS-JOB-314 Job not possible Middle part too long
INS-JOB-315 Job not possible Rest part too short
INS-JOB-316 Job not possible Rest part too long
INS-JOB-317 Job not possible Address part or middle part too short
INS-JOB-318 Job not possible Address part or middle part too long
INS-JOB-319 Job not possible Middle part or rest part too short
INS-JOB-320 Job not possible Middle part or rest part too long
INS-JOB-321 Job not possible Address part or rest part too short
INS-JOB-322 Job not possible Address part or rest part too long
INS-JOB-323 Job not possible Document too long for system
INS-JOB-324 Job not possible Document too short for system
INS-JOB-325 Job not possible Envelope too long for system
INS-JOB-326 Job not possible Envelope too short for system
INS-LD1-200 Sealing fluid low Refill reservoir
INS-LD1-400 Sealing reservoir is missing Re-insert reservoir
INS-LIC-200 Invalid license key entered The entered license key is invalid for this system
INS-LIC-300 License missing License not available for requested action
INS-LIC-400 Update options failed Failed to write new options to option memory
INS-LIC-403 Invalid data in option memory/ID tag Option data invalid or not initialised
INS-LIC-580 License missing License missing for maxifeeder
INS-M01-400 Technical failure Main motor failure
INS-M02-400 Technical failure Collator motor failure
INS-P01-300 Envelope track sensor dusty Envelope track sensor
INS-P01-301 Envelope track sensor dusty Envelope track sensor
INS-P01-302 Technical failure Envelope track sensor
INS-P01-303 Technical failure Envelope track sensor
INS-P01-401 Technical failure Envelope track sensor
INS-P01-402 Technical failure Envelope track sensor defect
INS-P02-300 Envelope flap sensor dusty Envelope flap sensor
INS-P02-301 Envelope flap sensor dusty Envelope flap sensor
INS-P02-302 Technical failure Envelope flap sensor defect
INS-P02-303 Technical failure Envelope flap sensor
INS-P02-401 Technical failure Envelope flap sensor defect
INS-P02-402 Technical failure Envelope track sensor defect
INS-P03-300 Insert table sensor dusty Insert table sensor
INS-P03-301 Insert table sensor dusty Insert table sensor
INS-P03-302 Technical failure Insert sensor defect
INS-P03-303 Technical failure Insert table sensor
INS-P03-401 Technical failure Insert sensor defect
INS-P03-402 Technical failure Insert table sensor defect
INS-P04-300 Exit sensor dusty Exit sensor
INS-P04-301 Exit sensor dusty Exit sensor
INS-P04-302 Technical failure Exit sensor
INS-P04-303 Technical failure Exit sensor
INS-P04-401 Technical failure Exit sensor
INS-P04-402 Technical failure Exit sensor defect
INS-P05-300 Closer sensor dusty Closer sensor
INS-P05-301 Closer sensor dusty Closer sensor
INS-P05-302 Technical failure Closer sensor
INS-P05-303 Technical failure Closer sensor
INS-P05-401 Technical failure Closer sensor
INS-P05-402 Technical failure Closer sensor defect
INS-P06-000 Folder entry sensor almost dusty Folder entry sensor
INS-P06-300 Folder entry sensor dusty Folder entry sensor
INS-P06-301 Folder entry sensor dusty Folder entry sensor
INS-P06-302 Technical failure Folder entry sensor
INS-P06-303 Technical failure Folder entry sensor
INS-P06-401 Technical failure Folder entry sensor
INS-P07-000 Vertical track sensor almost dusty Vertical track sensor
INS-P07-300 Vertical track sensor dusty Vertical track sensor
INS-P07-301 Vertical track sensor dusty Vertical track sensor
INS-P07-302 Technical failure Vertical track sensor
INS-P07-303 Technical failure Vertical track sensor
INS-P07-401 Technical failure Vertical track sensor
INS-P08-000 Collator entry sensor almost dusty Collator entry sensor
INS-P08-300 Collator entry sensor dusty Collator entry sensor
INS-P08-301 Collator entry sensor dusty Collator entry sensor
INS-P08-302 Technical failure Collator entry sensor
INS-P08-303 Technical failure Collator entry sensor
INS-P08-401 Technical failure Collator entry sensor
INS-P09-000 Feeder sensor almost dusty Feeder sensor
INS-P09-300 Feeder sensor dusty Feeder sensor
INS-P09-301 Feeder sensor dusty Feeder sensor
INS-P09-302 Technical failure Feeder sensor
INS-P09-303 Technical failure Feeder sensor
INS-P09-401 Technical failure Feeder sensor
INS-P10-000 Feeder sensor almost dusty Feeder sensor
INS-P10-300 Feeder sensor dusty Feeder sensor
INS-P10-301 Feeder sensor dusty Feeder sensor
INS-P10-302 Technical failure Feeder sensor
INS-P10-303 Technical failure Feeder sensor
INS-P10-401 Technical failure Feeder sensor
INS-P11-000 Feeder sensor almost dusty Feeder sensor
INS-P11-300 Feeder sensor dusty Feeder sensor
INS-P11-301 Feeder sensor dusty Feeder sensor
INS-P11-302 Technical failure Feeder sensor
INS-P11-303 Technical failure Feeder sensor
INS-P11-401 Technical failure Feeder sensor
INS-P12-300 Stacker sensor dusty Stacker sensor
INS-P12-301 Stacker sensor dusty Stacker sensor
INS-P12-302 Technical failure Stacker sensor
INS-P12-303 Technical failure Stacker sensor
INS-P12-401 Technical failure Stacker sensor
INS-PB1-300 Memory failure FRAM chip contains old data. FRAM must be formatted, which will erase the contents. Photocells will be calibrated after formatting
INS-PB1-301 Memory failure FRAM chip contains corrupt data. FRAM must be formatted, which will erase the contents. Photocells will be calibrated after formatting
INS-PB1-401 Technical failure Error trying to access FRAM memory
INS-PB1-402 Technical failure Error during formatting FRAM memory
INS-PB1-403 Technical failure Error during formatting FRAM memory
INS-PB2-560 Technical failure Update of Reading firmware failed
INS-PRC-000 Clear system Clear system
INS-PRC-001 Cover open Cover open
INS-PRC-002 Possibly wrong envelopes in system The job has been changed or a new job has been selected. There may be wrong envelopes in the system
INS-PRC-003 Stopcounter value reached Stop at count reached. Remove envelopes from exit. Press 'Start' to start a new cycle
INS-PRC-290 Unexpected documents in system Unexpected documents in system after job change
INS-PRC-291 Stop mark read System stopped due to read stop command
INS-PRC-292 Divert mark read System stopped due to read divert command
INS-PRC-293 Documents in system Documents may still be in the system due to previous configuration, calibration or test
INS-PRC-300 Envelope stoppage Too many envelopes
INS-PRC-302 Internal error No paper set id
INS-PRC-303 Internal error Wrong paper set id
INS-PRC-304 Set diverted Set diverted due to internal failure
INS-PRC-305 Set too thick Folded set is too thick due to the number of sheets
INS-RE1-000 Divert & Stop mark read Reading directed document to divert. Check the document and process it manually
INS-RE1-002 Present on Deck & Stop mark read Reading directed mail set to present on deck divert
INS-RE1-003 Final set part Part of previous set
INS-RE1-300 Wrong reading window position End of reading window position exceeds document length
INS-RE1-302 Reading error Not enough marks read
INS-RE1-303 Reading error Conflicting basic commands read
INS-RE1-304 Reading error No basic command read
INS-RE1-305 Reading error Matching error
INS-RE1-306 Reading error Document sequence error
INS-RE1-307 Reading error Group sequence error
INS-RE1-308 Reading error Wrong parity in code
INS-RE1-309 Reading error Mark found at a position where no mark is supposed to be present
INS-RE1-310 Reading error Incorrect mark distance
INS-RE1-311 Reading error Too many marks read
INS-RE1-313 Reading error No safety mark read
INS-RE1-316 Reading error Unexpected accumulate mark read
INS-RE1-318 Internal error Missing OMR info for set
INS-RE1-319 Mail set could not be finished Stop has been pressed. System cannot run empty with reverse reading
INS-RE1-321 Reading error The barcode could not be read correctly. Document not correctly loaded or barcode position not correctly configured.
INS-RE1-322 Reading error Barcode too long
INS-RE1-323 Reading error Barcode too short
INS-RE1-324 Reading error The set does not start with page 1
INS-RE1-326 Reading error The number of pages in a set (M) cannot be 0
INS-RE1-327 Reading error The number of pages in the set (M) changed before the set was complete
INS-RE1-332 Reading error Set sequence error
INS-RE1-343 Wrong configuration sheet A wrong configuration sheet is read
INS-RE1-344 Reading error The configuration sheet contains a function that is not supported with the current license
INS-RE1-345 Reading error The page number could not be read correctly
INS-RE1-346 Reading error The page number could not be interpreted correctly
INS-RE1-380 Reading test failure Reading test failed
INS-SM1-301 Internal error Envelope lost in envelope track
INS-SM2-301 Internal error Document transport failure
INS-STK-000 Stacker almost full Remove envelopes from stacker
INS-STK-001 Stacker full Remove envelopes from stacker
INS-STK-101 Envelope stoppage Document transport failure
INS-STK-110 Document transport failure Document transport failure
INS-STK-301 Envelope stoppage Envelope too early at stacker
INS-STK-401 Internal error Envelope stacker power on failure
INS-SW1-000 Cover open Cover open at start
INS-SW1-200 Cover open Cover open during run
INS-SW2-000 Cover open Cover open at start
INS-SW2-200 Cover open Cover open during run
INS-SW3-000 Cover open Cover open at start
INS-SW3-200 Cover open Cover open during run
INS-SW4-000 Cover open Cover open at start
INS-SW4-200 Cover open Cover open during run
INS-SYS-000 Preventive Maintenance needed Due to the number of inserts preventive maintenance is required
INS-SYS-002 Configuration changed Hardware configuration changed
INS-SYS-200 Serial number already present in ID tag Serial number was set before, and cannot be changed anymore
INS-SYS-302 Internal error Internal error, watchdog timeout
INS-SYS-304 Internal error Section timeout on control board
INS-SYS-306 Data has been reset A reset data has been performed
INS-SYS-381 Check daily mail switch position For the current job the daily mail switch must be positioned in the manual feed position
INS-SYS-382 Check daily mail switch position For the current job the daily mail switch must be positioned in the auto position
INS-SYS-383 Check remove envelope For the current insert job the envelope must be removed from the inserter position
INS-SYS-384 Check remove envelope For the current foldonly job the envelope must be removed from the inserter position
INS-SYS-400 Technical failure System Control PCB or ID tag defect
INS-SYS-500 Technical failure Timeout on configuration retrieval from real-time control board
INS-SYS-501 Technical failure Serial number in ID tag does not match serial number in FRAM
INS-SYS-502 Technical failure PCB and ID tag do not match machinetype
INS-SYS-503 Technical failure Pulses per mm ratio is not calibrated
INS-SYS-560 Incompatible software Software images in the system are incompatible
INS-SYS-580 Technical failure Real-time control board not found
INS-SYS-900 Technical failure Internal error
INS-SYS-909 Internal error System software error
INS-SYS-950 Internal error Internal error
INS-SYS-951 Internal error Timeout on sensor value retrieval
INS-SYS-952 Internal error Timeout on test ready
INS-TR1-400 Internal error Envelope track power on failure
INS-TR2-110 Document transport failure Document stoppage at vertical track
INS-TR2-290 Unexpected document Vertical track sensor covered
INS-TR3-120 Envelope stoppage Envelope stoppage
INS-TR4-110 Envelope stoppage Exit sensor covered too long
INS-TR4-120 Envelope stoppage Exit track blockage
FT1-COM-900 Communication failure Error in communication with reading module/capture board
FT1-COM-901 Communication failure Error in communication with reading module/capture board
FT1-CS1-203 CIS sensor calibration error Paperwidth is too small to use for calibration
FT1-CS1-301 Calibration failure Calibration of the CIS failed
FT1-CS1-401 Technical failure CIS sensor is not calibrated properly
FT1-CS1-900 Technical failure General CIS reading error
Symptom
General CIS reading error during verification step while programming a reading job with BCR codes.

Root cause
The reading module times out while scanning a page with a lot of potential data to decode. The occurrence rate increases if the page includes tables.

Resolution
Create a copy of the original document, masking the majority of the document. However, the barcode that needs to be verified stays visible. Use this document to verify the position and function of the barcode. Do not use this document in the mail production.
FT1-CT1-100 Document transport failure Document stoppage at collator entry
FT1-CT1-120 Document transport failure Collator run out failure
FT1-CT1-270 Collator stopper position error Documents arrive too late at folder entry
FT1-CT1-271 Check document stopper position Based on the current job the document stoppers may have to be placed at another position to achieve the optimal performance
FT1-CT1-272 Check document stopper position Based on the current job the document stoppers may have to be placed at another position to achieve the optimal performance
FT1-CT1-273 Check document stopper position Based on the current job the document stoppers may have to be placed at another position to achieve the optimal performance
FT1-CT1-274 Check document stopper position The document stoppers must be placed at another position to run the job
FT1-CT1-275 Check document stopper position The document stoppers must be placed at another position to run the job
FT1-CT1-276 Check document stopper position The document stoppers must be placed at another position to run the job
FT1-CT1-290 Unexpected documents in system Stoppage at collator
FT1-DC1-380 DFC failure Document thickness cannot be measured
FT1-DC1-400 Technical failure Sensor cannot be adjusted correctly
FT1-DC1-401 Technical failure DFC defective
FT1-DC2-380 DFC failure Document thickness cannot be measured
FT1-DC2-400 Technical failure Sensor cannot be adjusted correctly
FT1-DC2-401 Technical failure DFC defective
FT1-DC3-380 DFC failure Document thickness cannot be measured
FT1-DC3-400 Technical failure Sensor cannot be adjusted correctly
FT1-DC3-401 Technical failure DFC defective
FT1-DC4-380 DFC failure Document thickness cannot be measured
FT1-DC4-400 Technical failure Sensor cannot be adjusted correctly
FT1-DC4-401 Technical failure DFC defective
FT1-DC5-380 DFC failure Document thickness cannot be measured
FT1-DC5-400 Technical failure Sensor cannot be adjusted correctly
FT1-DC5-401 Technical failure DFC defective
FT1-DC6-380 DFC failure Document thickness cannot be measured
FT1-DC6-400 Technical failure Sensor cannot be adjusted correctly
FT1-DC6-401 Technical failure DFC defective
FT1-DF1-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
FT1-DF1-001 Empty feeder The feeder does not contain material
FT1-DF1-110 Document transport failure Feeder sensor is covered too long
FT1-DF1-200 Document too short Document length measured is shorter than expected
FT1-DF1-201 Document too long Document length measured is longer than expected
FT1-DF1-204 Incomplete set Empty feeder
FT1-DF1-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
FT1-DF1-301 Document too thick Document thickness measured too thick
FT1-DF1-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
FT1-DF1-305 Document separation failure Could not feed a document although the feeder is not empty
FT1-DF2-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
FT1-DF2-001 Empty feeder The feeder does not contain material
FT1-DF2-110 Document transport failure Feeder sensor is covered too long
FT1-DF2-200 Document too short Document length measured is shorter than expected
FT1-DF2-201 Document too long Document length measured is longer than expected
FT1-DF2-204 Incomplete set Empty feeder
FT1-DF2-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
FT1-DF2-301 Document too thick Document thickness measured too thick
FT1-DF2-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
FT1-DF2-305 Document separation failure Could not feed a document although the feeder is not empty
FT1-DF3-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
FT1-DF3-001 Empty feeder The feeder does not contain material
FT1-DF3-110 Document transport failure Feeder sensor is covered too long
FT1-DF3-200 Document too short Document length measured is shorter than expected
FT1-DF3-201 Document too long Document length measured is longer than expected
FT1-DF3-204 Incomplete set Empty feeder
FT1-DF3-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
FT1-DF3-301 Document too thick Document thickness measured too thick
FT1-DF3-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
FT1-DF3-305 Document separation failure Could not feed a document although the feeder is not empty
FT1-DF4-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
FT1-DF4-001 Empty feeder The feeder does not contain material
FT1-DF4-110 Document transport failure Feeder sensor is covered too long
FT1-DF4-200 Document too short Document length measured is shorter than expected
FT1-DF4-201 Document too long Document length measured is longer than expected
FT1-DF4-204 Incomplete set Empty feeder
FT1-DF4-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
FT1-DF4-301 Document too thick Document thickness measured too thick
FT1-DF4-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
FT1-DF4-305 Document separation failure Could not feed a document although the feeder is not empty
FT1-DF5-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
FT1-DF5-001 Empty feeder The feeder does not contain material
FT1-DF5-110 Document transport failure Feeder sensor is covered too long
FT1-DF5-200 Document too short Document length measured is shorter than expected
FT1-DF5-201 Document too long Document length measured is longer than expected
FT1-DF5-204 Incomplete set Empty feeder
FT1-DF5-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
FT1-DF5-301 Document too thick Document thickness measured too thick
FT1-DF5-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
FT1-DF5-305 Document separation failure Could not feed a document although the feeder is not empty
FT1-DF6-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
FT1-DF6-001 Empty feeder The feeder does not contain material
FT1-DF6-110 Document transport failure Feeder sensor is covered too long
FT1-DF6-200 Document too short Document length measured is shorter than expected
FT1-DF6-201 Document too long Document length measured is longer than expected
FT1-DF6-204 Incomplete set Empty feeder
FT1-DF6-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
FT1-DF6-301 Document too thick Document thickness measured too thick
FT1-DF6-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
FT1-DF6-305 Document separation failure Could not feed a document although the feeder is not empty
FT1-DG1-200 Technical failure Flex Dongle not correct
FT1-DV1-110 Document transport failure Stoppage at divert
FT1-FOL-100 Folder entry blockage Folder entry sensor covered too long
FT1-FOL-110 Document transport failure Stoppage at folder
FT1-FOL-111 Stoppage at folder First fold failure
FT1-FOL-112 Stoppage at folder Second fold failure
FT1-FOL-113 Stoppage at folder Third fold failure
FT1-FOL-290 Unexpected document Stoppage at folder
FT1-FOL-291 Stoppage at folder Document transport failure
FT1-FOL-900 Conflicting settings Invalid fold settings received from system control
FT1-JOB-000 Empty feeders No new documents found
FT1-JOB-306 Automatic job setup not possible Automatic fold could not be calculated
FT1-M01-400 Technical failure Collator motor failure
FT1-M02-400 Technical failure Divert motor failure
FT1-P01-300 Vertical track sensor dusty Vertical track sensor error
FT1-P01-301 Vertical track sensor error Vertical track sensor error
FT1-P01-302 Technical failure Vertical track sensor error
FT1-P01-303 Technical failure Vertical track sensor defect
FT1-P01-401 Technical failure Vertical track sensor defect
FT1-P01-402 Technical failure Vertical track sensor adjust error
FT1-P02-300 Collator sensor dusty Collator sensor error
FT1-P02-301 Collator sensor dusty Collator sensor error
FT1-P02-302 Technical failure Collator sensor error
FT1-P02-303 Technical failure Collator sensor defect
FT1-P02-401 Technical failure Collator sensor defect
FT1-P02-402 Technical failure Collator entry sensor adjust error
FT1-P03-300 Folder-in sensor dusty Folder-in sensor error
FT1-P03-301 Folder-in sensor dusty Folder-in sensor error
FT1-P03-302 Technical failure Folder-in sensor error
FT1-P03-303 Technical failure Sensor folder-in defect
FT1-P03-401 Technical failure Sensor folder-in defect
FT1-P03-402 Technical failure Sensor folder-in defect
FT1-P04-300 Folder-out sensor dusty Folder-out sensor error
FT1-P04-301 Folder-out sensor dusty Folder-out sensor error
FT1-P04-302 Technical failure Folder-out sensor error
FT1-P04-303 Technical failure Sensor folder-out defect
FT1-P04-401 Technical failure Sensor folder-out defect
FT1-P04-402 Technical failure Sensor folder-out defect
FT1-P05-300 Feeder sensor dusty Feeder sensor error
FT1-P05-301 Feeder sensor dusty Feeder sensor error
FT1-P05-302 Technical failure Feeder sensor error
FT1-P05-303 Technical failure Feeder sensor defect
FT1-P05-401 Technical failure Feeder sensor defect
FT1-P05-402 Technical failure Feeder sensor defect
FT1-P06-300 Feeder sensor dusty Feeder sensor error
FT1-P06-301 Feeder sensor dusty Feeder sensor error
FT1-P06-302 Technical failure Feeder sensor error
FT1-P06-303 Technical failure Feeder sensor defect
FT1-P06-401 Technical failure Feeder sensor defect
FT1-P06-402 Technical failure Feeder sensor defect
FT1-P07-300 Feeder sensor dusty Feeder sensor error
FT1-P07-301 Feeder sensor dusty Feeder sensor error
FT1-P07-302 Technical failure Feeder sensor error
FT1-P07-303 Technical failure Feeder sensor defect
FT1-P07-401 Technical failure Feeder sensor defect
FT1-P07-402 Technical failure Feeder sensor defect
FT1-P08-300 Feeder sensor dusty Feeder sensor error
FT1-P08-301 Feeder sensor dusty Feeder sensor error
FT1-P08-302 Technical failure Feeder sensor error
FT1-P08-303 Technical failure Feeder sensor defect
FT1-P08-401 Technical failure Feeder sensor defect
FT1-P08-402 Technical failure Feeder sensor defect
FT1-P09-300 Feeder sensor dusty Feeder sensor error
FT1-P09-301 Feeder sensor dusty Feeder sensor error
FT1-P09-302 Technical failure Feeder sensor error
FT1-P09-303 Technical failure Feeder sensor defect
FT1-P09-401 Technical failure Feeder sensor defect
FT1-P09-402 Technical failure Feeder sensor defect
FT1-P10-300 Feeder sensor dusty Feeder sensor error
FT1-P10-301 Feeder sensor dusty Feeder sensor error
FT1-P10-302 Technical failure Feeder sensor error
FT1-P10-303 Technical failure Feeder sensor defect
FT1-P10-401 Technical failure Feeder sensor defect
FT1-P10-402 Technical failure Feeder sensor defect
FT1-PB1-402 Technical failure Error during formatting FRAM memory
FT1-PB1-403 Technical failure Error during formatting FRAM memory
FT1-PB3-560 Technical failure Update of Reading firmware failed
FT1-PD1-400 Technical failure Main motor failure: pulse disc detects no or too few pulses
FT1-PRC-290 Unexpected documents in system Unexpected documents in system after job change
FT1-RE1-000 Set diverted Divert & Stop mark read
FT1-RE1-003 Final set part Part of previous set
FT1-RE1-300 Wrong reading window position End of reading window position exceeds document length
FT1-RE1-302 Reading error Not enough marks read
FT1-RE1-303 Reading error Conflicting basic commands read
FT1-RE1-304 Reading error No basic command read
FT1-RE1-305 Reading error Matching error
FT1-RE1-306 Reading error Document sequence error
FT1-RE1-307 Reading error Group sequence error
FT1-RE1-308 Reading error Wrong parity in code
FT1-RE1-309 Reading error Mark found at a position where no mark is supposed to be present
FT1-RE1-310 Reading error Incorrect mark distance
FT1-RE1-311 Reading error Too many marks read
FT1-RE1-312 Too many sheets in set Set size exceeded. If desired adjust the maximum number of sheets in the main document
FT1-RE1-313 Reading error No safety mark read
FT1-RE1-316 Reading error Unexpected accumulate mark read
FT1-RE1-319 Mail set could not be finished Stop has been pressed. System cannot run empty with reverse reading
FT1-RE1-321 Reading error The barcode could not be read correctly. Document not correctly loaded or barcode position not correctly configured.
FT1-RE1-322 Reading error Barcode too long
FT1-RE1-323 Reading error Barcode too short
FT1-RE1-324 Reading error The set does not start with page 1
FT1-RE1-326 Reading error The number of pages in a set (M) cannot be 0
FT1-RE1-327 Reading error The number of pages in the set (M) changed before the set was complete
FT1-RE1-332 Reading error Set sequence error
FT1-RE1-343 Wrong configuration sheet A wrong configuration sheet is read
FT1-RE1-344 Reading error The configuration sheet contains a function that is not supported with the current license
FT1-RE1-345 Reading error The page number could not be read correctly
FT1-RE1-346 Reading error The page number could not be interpreted correctly
FT1-RE1-380 Reading test failure Reading test failed
FT1-SW2-000 Cover open Cover open at start
FT1-SYS-381 Check daily mail switch position For the current job the daily mail switch must be positioned in the manual feed position
FT1-SYS-382 Check daily mail switch position For the current job the daily mail switch must be positioned in the auto position
FT1-SYS-580 Configuration changed FT3 and TO missing
FT1-SYS-581 Technical failure Feeder block 1-2 failure
FT1-SYS-582 Technical failure Feeder block 3-4 failure
FT1-SYS-583 Technical failure Feeder block 5-6 failure
FT1-SYS-584 Technical failure Feeder block 3-6 failure
FT1-SYS-585 Technical failure No divert found
FT1-SYS-586 Technical failure Configuration error, reading board expected!
Typically this error occurs if the reading board is not recognized or when there is no software flashed.

When this error occurs every now and then when the machine is switched on, inspect the LED status of the reading system control board and CIS capture board. If the LEDs on the CIS capture board do not light up and on the reading system control board only one LED is switched on, contact technical support.

FT1-SYS-900 Configuration failure Configuration changed: daily mail missing
FT1-SYS-901 Configuration failure Configuration changed: daily mail missing
FT1-SYS-902 Configuration failure Configuration changed: daily mail missing
FT1-SYS-903 Configuration failure Configuration changed: daily mail missing
FT1-SYS-904 Configuration failure Configuration changed: daily mail missing
FT1-SYS-905 Configuration failure Configuration changed: daily mail missing
FT1-TR1-110 Document transport failure Document stoppage at vertical track
VF1-COM-900 Communication failure Error in communication with VersaFeeder
VF1-DC1-380 DFC failure Document thickness cannot be measured
VF1-DC1-401 Technical failure DFC defective
VF1-DF1-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
VF1-DF1-001 Empty feeder The feeder does not contain material
VF1-DF1-110 Document transport failure Feeder sensor is covered too long
VF1-DF1-201 Feeding failure Document length error
VF1-DF1-202 VersaFeeder separation open The separation release handle of the VersaFeeder is in the open (up) position
VF1-DF1-301 Document too thick Document too thick
VF1-DF1-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
VF1-DF1-305 Document separation failure Could not feed a document although the VersaFeeder is not empty
VF1-JOB-000 Empty feeders No new documents found
VF1-M01-400 VersaFeeder motor failure VersaFeeder motor failure. Check if the power of the VersaFeeder is switched on. If this is the case, please note the error code and call service
VF1-P01-000 Feeder sensor almost dusty Feeder sensor dusty
VF1-P01-300 Feeder sensor dusty Feeder sensor dusty or defect
VF1-P01-401 Technical failure VF feeder sensor adjust error
VF1-P02-000 Transport input sensor almost dusty Transport input sensor dusty
VF1-P02-300 Transport input sensor dusty Transport input sensor dusty or defect
VF1-P02-401 Technical failure VF transport input sensor adjust error
VF1-P03-000 Transport output sensor almost dusty Transport output sensor dusty
VF1-P03-300 Transport output sensor dusty Transport output sensor dusty or defect
VF1-P03-401 Technical failure VF transport output sensor adjust error
VF1-PB1-405 Technical failure Memory failure
VF1-PD1-400 Technical failure Main motor failure: pulse disc detects no or too few pulses
VF1-PRC-290 Learn cycle not possible Document too far in feeder to learn automatic job
VF1-SW1-200 Cover open Cover open during run
VF1-SYS-580 Technical failure Incorrect configuration
VF1-TR1-100 Document transport failure Document stoppage at feeder input
VF1-TR1-101 Document transport failure Documents do not arrive at feeder
VF1-TR1-110 Document transport failure Documents do not arrive at feeder exit
VF1-TR1-111 Document too long Document too long
VF1-TR1-120 Document transport failure Documents do not leave feeder exit
VF1-TR1-290 Unexpected document Transport track sensor covered
VF1-TR1-291 Unexpected document Transport track sensor covered
ModuleIN2F007 ModuleIN2F007 Insert area
Date created:
03/22/2017 14:25:24
Last updated:
11/23/2018 11:45:01
Product(range):
DS-95i
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