Neotouch

  • Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
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  • FAQ

    No, unless the telephone company charges for the communication, for example if someone picks up the phone.

    You are probably using a group of SMTP servers for sending your emails. If this is the case, you will need to declare all your servers in the list of gateways to be able to send faxes via email.

    The time taken to send a fax depends on its content. If the document contains high resolution images, this may increase the time required to send it. We recommend converting your documents into black and white, and reducing the resolution before sending them.

    Yes, you can.
    An arrangement will need to be put in place so that NeoTouch can redirect your existing fax number to a host number on NeoTouch.

    As part of a standard contract, documents and data are archived free of charge for two months. They can be archived for up to 11 years with the fee-paying option.

    You can use our letter templates. 

    These are Microsoft Word documents that contain a text box defining the address area. You can leave this text box in the document, it will not appear when printed.

    In the Help section symbolized by a '?' on the Neotouch platform, go to 'Letter templates' to find more information on setting out your letters.



    No. 

    It is not possible to personalize the typeface.


    All files are transferred by HTTPS.
    Transfers therefore use 128-bit SSL encryption, considered to be the most secure system on the market. This is the standard used for bank transfers.



    Yes, this is possible under certain conditions:

    If a letter is not being processed or has not yet been processed by the Neotouch production center, you can delete the letter or corresponding message via Document Manager. 

    See Deleting files or messages. Any files or messages deleted in Document Manager will not be invoiced.



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