• If the Base does not display a correct weight, complete the following actions to correct the problem.

    Display __g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection on the WP.

    You have to check the weighing device (Weighing Platform or Dynamic Scale) as follows.

    Possible causes


    The weighing device is not selected.

    See the weighing mode selection procedures in Changing the Weighing Mode.

    There are vibrations or air drafts affecting the scale.

    Use a solid and steady table:

    • Away from any door
    • Away from any fan.

    Something is touching or laying on the Weighing Platform.

    Clear the weighing zone and re-zero the Weighing Platform (see Weighing Settings).

    The Weighing Platform zero is not correct.

    See the weighing platform zeroing procedures in Weighing Settings.

    You have placed a package on the platform that is too heavy for the rate selected.

    1. Press [OK] to clear the error message.
    2. Press the [Rate] key and select a rate class that can accommodate the weight of the package.
    3. Press lightly on the Weigh Platform to establish the weight and postage with the new rate.

    Weight of the items on WP exceeds the max capacity defined in Weighing Platform (you have placed a package on the platform that is too heavy for your Weigh platform).

    1. Remove the package and if possible, weigh it on another scale.
    2. Use Manual Weight Entry mode to enter the weight and determine the postage.

    To avoid weighing errors, make sure the weighing platform is clear when starting the system.

Date created:
03/12/2014 22:40:06
Last updated:
10/17/2014 23:43:06