Packcity - Outdoor

  • FAQ

    Our applications can only be accessed by registered users and their view depends on their privileges. Authentication is done with a user login and password.

    Our PackCity Solution is hosted at Interxion datacenter located in Europe (France - Marseille).
    This datacenter is certified ISO 27001 and ISO 22301.

    Physical data center access is only restricted to authorized employees. All employees who need data center access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data center the individual needs access, and are time-bound. Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.

    All equipment is checked upon arrival. Visitors are screened upon entry to verify their identity, and in shared situations, are escorted to their appropriate locations.
    We also restrict personnel access to all hypervisor management functions or administrative consoles on the principle of the least privilege.

    One week-end per quarter is reserved for service upgrade if necessary. Most of operations are done out of business hours.

    We review applications for security vulnerabilities and address any issues prior to deployment to production.

    Once an issue is identified, our process is to place issues into our current sprint for development. 

    Once item has been developed it will be subject to peer code review and then will be passed to QA department that will review and test items. 

    A hot-patch is generated for the solution in to our production environment for urgent patches.

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