Packcity - Indoor

  • FAQ

    Our PackCity Solution is hosted at Interxion datacenter located in Europe (France - Marseille).
    This datacenter is certified ISO 27001 and ISO 22301.

    Manage through Active Directory policy application. Strong password with at least 8 characters with 1 upper, 1 lower, 1 number, 1 non-alpha. Renewal all 90 days. Keepass tool is used to store in a secure way passwords.

    One week-end per quarter is reserved for service upgrade if necessary. Most of operations are done out of business hours.

    Packcity committed uptime availability is 99,5%, on a yearly basis, excluding routine maintenance and downtime from interruption, termination, or failed operation of the Internet,
    private intranet, or of third-party telecommunication services and force majeure events.

    Physical data center access is only restricted to authorized employees. All employees who need data center access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data center the individual needs access, and are time-bound. Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.

    All equipment is checked upon arrival. Visitors are screened upon entry to verify their identity, and in shared situations, are escorted to their appropriate locations.
    We also restrict personnel access to all hypervisor management functions or administrative consoles on the principle of the least privilege.

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