Packcity - Indoor

  • FAQ

    Customers’ data are stored in in a multi-tenant database databases and are not encrypted.
    Access policy for the customer is set on application level.

    Each version is subject to code peer-reviews to detect security vulnerabilities and address any issues. We have controls in place to ensure that standards of quality are being met for all software development. Each version will be tested by our Software Quality Control team prior to deployment to production.



    As the application gives the ability to manage Parcels Locker machines and track parcels, we collect user, recipient, mail/parcel attributes information. These pieces of information can be used for support purposes such as bug fixing but are never used for any commercial purposes (marketing, stats, …).

    Physical data center access is only restricted to authorized employees. All employees who need data center access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data center the individual needs access, and are time-bound. Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.

    All equipment is checked upon arrival. Visitors are screened upon entry to verify their identity, and in shared situations, are escorted to their appropriate locations.
    We also restrict personnel access to all hypervisor management functions or administrative consoles on the principle of the least privilege.

    One week-end per quarter is reserved for service upgrade if necessary. Most of operations are done out of business hours.

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